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Survey Questions Which title best describes your level of responsibility? 25% CIO 9% CTO 10% Vice President 20% Director 13% Manager/Supervisor 5% IT Staff 6% IT consultant 1% Chief executive officer (CEO) 4% President, Owner, Partner 0% Chief financial officer (CFO) 2% Treasurer, Controller 1% Chief operations officer (COO) 0% VP Finance/Accounting 1% VP Oper./Purch./Admin./HR 1% Director (Non-IT) 2% Manager/supervisor (Non-IT) 1% Non-IT Staff What is your organization's primary business? 2% Aerospace 15% Manufacturing/process industries (noncomputer-related) 4% Finance/banking/accounting 5% Insurance/real estate/legal 1% Government: federal (including military) 3% Government: state or local 5% Medical/dental/healthcare 8% Wholesale/retail/distribution (noncomputer-related) 2% Transportation/utilities 4% Publishing (print / electronic) 1% Internet access provider/ISP 1% Communication carriers (telecomm, data comm, TV/Cable) 2% Construction/architecture/engineering 2% Data processing services 7% Education 1% Research/development lab 1% Business services/consulting (noncomputer-related) 4% Other noncomputer-related business 10% Computer manufacturer (hardware, software, peripherals, etc.) 7% Computer/network consultant 4% VAR/VAD/System or network integrator 2% Computer-related retailer/wholesaler/distributor 4% Other computer-related business 6% Other Approximately how many people are employed by your entire organization or enterprise? (Please include all plants, divisions, branches, parents, and subsidiaries worldwide.) 1% 100,000 or more 1% 50,000-99,999 3% 30,000-49,999 2% 20,000-29,999 3% 10,000-19,999 2% 7,500-9,999 6% 5,000-7,499 5% 2,500-4,999 11% 1,000-2,499 12% 500-999 53% Under 500 Please select the dollar amount that best represents the annual gross sales or revenues for your corporation or firm, include all plants, divisions, branches, parents, and subsidiaries worldwide. 2% Greater than 40 Billion 0% $30 billion to 40 billion 2% $15 billion to 29.9 billion 1% $10 billion to 14.9 billion 4% $5 billion to 9.9 billion 6% $1 billion to 4.9 billion 9% $500 million to 999 million 19% $101 million to 500 million 12% $50 million to 100 million 44% less than 50 million Does your company buy secondary market IT equipment? (By secondary market IT equipment, we mean equipment where your organization is not the first owner of the equipment i.e. used, re-furbished, pre-owned, re-certified.) 77% Yes 23% No Currently, what percent of your IT equipment was purchased on the secondary market? 47% Less than 10% 14% Between 11 and 20% 10% Between 21 and 30% 8% Between 31 and 40% 8% Between 41 and 50% 5% Between 51 and 60% 3% Between 61 and 70% 3% Between 71 and 80% 1% Between 81 and 90% 2% Between 91 and 100% Will your organization’s spending on secondary market IT equipment increase, decrease or stay the same over the next 18 months compared to current levels? 46% Increase 7% Decrease 47% Stay the same By what percent will your spending on secondary market equipment increase or decrease? 54% Less than 10% 24% Between 11 and 20% 9% Between 21 and 30% 4% Between 31 and 40% 4% Between 41 and 50% 2% Between 51 and 60% 1% Between 61 and 70% 1% Between 71 and 80% 0% Between 81 and 90% 2% Between 91 and 100% What is the primary reason that your company purchases secondary market IT equipment? 41% Lower capital expenses 15% Budget constraints 3% IT hardware no longer available new 6% Lower ongoing support expenses/total cost of ownership 30% Performance of new equipment vs. secondary doesn’t justify investment 6% Other Where do you purchase secondary market IT equipment from? (Check all that apply.) 31% Hardware manufacturer 48% IT distributor/broker/dealer of new and secondary IT equipment 31% IT distributor/broker/dealer of secondary equipment only 10% IT services organization - new and secondary IT equipment 8% IT services organization - secondary equipment only 15% Lessor/leasing organization 13% IT equipment auction (live/in-person) 35% IT equipment auction (online) What types of IT equipment do you purchase secondary market currently? (Check all that apply.) 38% Personal computers/workstations 27% Printers 45% Servers (less than $100K list price) 18% Midrange servers (greater than $100K list price) 5% Mainframe 33% Routers 28% Switches 31% Other networking equipment 26% Storage 7% Other What other types of IT equipment would you consider purchasing secondary market? (Check all that apply.) 28% Personal computers/ workstations 20% Printers 31% Servers (less than $100K list price) 17% Midrange (greater than $100K list price) 6% Mainframe 28% Routers 30% Switches 26% Other networking equipment 24% Storage 5% Other Typically, who do you have a service or maintenance contracts with for your secondary market IT equipment? 21% Not answered 44% Original manufacturer/vendor 23% Third-party service provider 1% Leasing organization 11% Other Typically, which organization actually services/maintains your company’s secondary market IT equipment? 48% Original manufacturer/vendor 36% Third-party service provider 3% Leasing organization 13% Other Typically, are the fees or costs of maintenance/service agreements for secondary market IT equipment higher, lower, or the same new IT equipment? 19% Higher 25% Lower 56% Same If you have service of maintenance contracts with the original hardware manufacturer for secondary market IT equipment, are the fees or costs of maintenance/service agreements for secondary market IT equipment higher, lower, or the same as new IT equipment? 26% Higher 14% Lower 60% Same What are your biggest concerns or challenges regarding purchasing secondary market IT equipment? 50% Quality of equipment 2% Resale value to your organization 57% Reliability of equipment 16% Re-certification costs 26% Retaining service/maintenance agreements on secondary market IT equipment 12% Violating existing licensing agreements with hardware manufacturer 28% Obsolescence of secondary market IT equipment 9% Other What is your IT budget in dollars? 39% Less than $1 million 14% 1 to 1.9 million 5% 2 to 2.9 million 2% 3 to 3.9 million 4% 4 to 4.9 million 4% 5 to 9.9 million 8% 10 to 49.9 million 4% 50 to 100 million 0% 100 to 249.9 million 2% 250 to 499.9 million 0% 500 to 999.9 million 0% 1 billion to 1.5 billion 0% Greater than 1.5 billion |
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