Here's how the exchange program works

Step #1. Visit the Panasonic Toughbook web site and click on "Exchange programs." Next, click on "How do I determine what my old equipment is worth?" This will take you to our VALUATOR™, which will walk you through the process and create a real-time quote, purchase order number and show terms and conditions to you.

Step #2. PLANITROI will make all arrangements including scheduling pick up, and will provide packaging and shipping instructions. Packaging materials and shipping are billed at our cost. Please call 973-664-0700 for arrangements.

Step #3. PLANITROI audits inventory, checks it against the original quote, reconciling any discrepancies, and issues a complete report within 10 days of receipt.

Step #4.

Public Sector: PLANITROI issues credit using the Property Management Regulations (FMR) 102-39 as a guideline within 30 days of audit.

Commercial: PLANITROI issues payment in the form of a credit, check or exchange within 30 days of audit.

 

Eligible Equipment:

Detailed Process

Packaging & Transportation:
The equipment and associated accessories will be packaged in accordance with PLANITROI packaging instructions (click here for details). Client will collect the equipment and safely ship it to PLANITROI's location at 88 Ford Road, Denville, New Jersey 07834. You are responsible for any transportation and insurances. If you need assistance, PLANITROI will gladly help you with the logistics, coordination, and transportation of material.

Price confirmation:
PLANITROI confirms pricing based on date of receipt at PLANITROI's authorized facility to the stated date on the quotation. If there are any discrepancies, PLANITROI will notify you within 10 days of receipt. Discrepancies include: product (type, model, configuration, condition), quantity, date of receipt vs. quoted date. Discrepancies can affect the final trade-in pricing and services provided in securing the highest return on investment. Trade-in pricing is based on Grade A or B units. For details on PLANITROI's grading system please click here.

Standard services provided:
Data Security: DOD 5220.22-M standard compliancy data erasure of each hard drive or media.
Depot audit: diagnostic test, configuration ID, grade, ID cleanse and standard report.
PLANITROI will provide an audit report on each unit received for functionality and completeness detailing the following: 1. manufacturer, 2. model number, 3. manufacturer's serial number, 4. configuration, 5. asset tag, 6. grade based on (physical condition of product, functionality based on an OEM diagnostic test, completeness and cosmetics)

Max return on Grade A, B and C equipment:
Value for Grade A = 100% of trade in value
Value for Grade B = 75% of trade in value
Value for Grade C = 50% of trade in value

Max return on defective equipment:
There is no trade-in value assigned for Grade D and Z units. PLANITROI will analyze the equipment for possible sale of parts or repair based on a 50/50 split of the return.
PLANITROI will not exceed the stated trade-in value for the purpose of making repairs.

Settlement and payout:
After completion of audit and confirmation of grade, PLANITROI will pay client by issuing credit to the reseller or OEM of Public Sector agency's choice by using the Property Management Regulations (FMR) 102-39 as a guideline within 30 days of audit.
Formula for settlement:
(unit sale price) X (XX% to client or guaranteed buyout which ever is highest) - (service fees) = client's NET ROI.

Reporting & Compliancy:
PLANITROI will provide a detailed Microsoft Excel spread sheet based on the final audit of equipment. You may choose from among several fields of information for inclusion. This report will be available online to authorized client personnel. The final report will be delivered with certification of indemnification and reconciliation of all settlement data.

Sample Reports:
Onsite Inventory report by location:
Quantity, type, manufacturer, model number, truck ID, pick-up date

Depot Audit and Refurbishment per Asset:
Serial number, manufacturer, type, model number, physical condition, location, configuration, date received, audit tech, tech notes/comments, manufacturer \date code.

Inventory On Hand Report:
Serial number, manufacturer, type, model number, service fees, date picked up at location, date audited, date in warehouse, total number of days on hand, estimated resale value, estimated return on investment (ROI) to client.

Disposal, Indemnification and Insurance:
PLANITROI will be responsible for the proper disposal of all unsold equipment at a suitable, environmentally approved disposal site. PLANITROI will give a certification of proper disposal to you.

In addition, PLANITROI agrees to indemnify, hold harmless and defend the client from and against any and all liabilities, claims, penalties, suits, forfeitures, and the costs and expenses incident thereto (including costs of defense, settlement, and reasonable attorneys' fees, consultant and other professional fees, and the reasonable costs of investigation, containment, and cleanup, and any remedial actions required by law, regulation, or order, including the Comprehensive Environmental Response, Compensation and Liability Act or comparable state superfund law) which it may hereafter incur, become responsible for or pay out as a result of death or bodily injury to any person, destruction or damage to any property, contamination of or adverse effects on the environment, or any violation of governmental laws, regulations or orders to the extent that such damage was caused by PLANITROI's breach of this provision of this Agreement or any negligent act or omission or willful misconduct of PLANITROI or its employees or agents.

PLANITROI agrees to secure and maintain insurance of comprehensive general liability with limits of at least $5,000,000 per occurrence and in the aggregate, workers' compensation insurance as required by law, and employers' liability insurance with limits of at least $500,000 per accident and a $1,000,000 disease policy limit. Upon execution of this Agreement, PLANITROI shall forward to client a certificate evidencing such insurance (or a letter of self-insurance covering these amounts).