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Your customer’s data on
their returns are whose responsibility? How you manage your customers
returned IT assets or consumer electronics has a significant impact on the
assets’ End--of-Life (EOL) disposal costs and security. Handled casually,
those returned assets are likely to represent significant expense, data risk
and other potential liabilities. But managed properly, IT assets and
consumer electronics represent opportunities to recover bottom-line income
while maintaining compliance and fiscal accountability.
A recent article shows
exactly the negative impact that that can occur when process and procedures
are not followed. This impact will not only frustrate a customer, but can
create a loss of customer loyalty as well as a negative image of the OEM or
Retailer and product brand.
PlanITROI
specializes in the planning, management and execution of IT asset and
consumer electronic management solutions for clients worldwide. Typically,
PlanITROI tests, refurbishes (if necessary) and remarkets retired assets to
more than 10,000 customers worldwide. PlanITROI also performs as an
experienced return center for processing everyday returns.
http://redtape.msnbc.com/2006/06/one_year_ago_ha.html
For additional
information on End-of-Life ITAM check out our “Hot
Topics” section.
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