Product Quality Process

Better quality produces a better final product and a greater ROI for Clients

Click HERE to view the Quality Process Video!

 Hand Selected ComputersPotential Problems are IdentifiedData Erasure and a New Operating SystemRigorously ReconditionedGenuine Microsoft Windows XP Operating System Pre-InstallationMultipoint Quality Control Testing, Meticulous InspectionBeyond CleanAccessories and Information, All IncludedPackaged for Protection


Hand-Selected PCs

Step 1: Hand-Selected PCs
Not every PC qualifies as a Certified Nused PC. Potential candidates are hand-selected from all PCs received at the PlanITROI facility. A potential Certified Nused PC must meet functionality and operational requirements, as well as cosmetic criteria.
 

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Potential Problems are Identified Step 2: Potential Problems are Identified
PlanITROI technicians thoroughly examine each potential Certified Nused computer, from core functionality to the most basic components, such as cover screws and keyboards. They perform full OEM diagnostic tests on each PC, using software required by the OEM, for a complete evaluation of the PC according to model, configuration specifications, and performance standards.

 

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DoD 5220.22-M Compliant Erasure and Preparation for a New Operating System Step 3: DoD 5220.22-M Compliant Erasure and Preparation for a New Operating System
To prepare the PC for the installation of new operating system software, all hard drives are first completely wiped and data sanitized. Purchasers of the refurbished PCs receive machines with a “clean” hard drive.  Every level of data security is provided according the client’s requirements, and each activity is tracked and captured in reports.

 

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Rigorously Reconditioned

Step 4: Rigorously Reconditioned
To meet the high expectations that customers have for a Certified Nused PC, each computer must receive a thorough reconditioning. If new parts are required, they are installed. If a PC is not in “like new” condition for cosmetic reasons, it is designated “scratch & dent” and receive a different grade, but has the same functionality as a “like new” PC.
 

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Genuine Microsoft Windows XP Operating System Pre-Installation

Step 5: Genuine Microsoft Windows XP or Windows 7 Operating System Pre-Installation
Each PC meeting PlanITROI’s standards receives a genuine Microsoft Windows operating system and a certificate of authenticity (COA) label.
 

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Multipoint Quality Control Testing, Meticulous Inspection Step 6: Multipoint Quality Control Testing, Meticulous Inspection
To help ensure that each PC looks and functions as customers expect, PlanITROI subjects the PCs to a multipoint quality test. Among the tests, batteries are tested to confirm they meet power provision requirements, start-up processes are double-checked, and screen images are reviewed for clarity. Even the cover latches are rechecked.
 

 

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Beyond Clean Step 7: Beyond Clean
No one wants to handle or type on a PC keyboard that has been in someone else’s hands. That’s why each Certified Nused PC is not just wiped, but is thoroughly cleansed and its keyboard sanitized.
 

 

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Accessories and Information, All Included Step 8: Accessories and Information, All Included
Each Certified Nused PC from PlanITROI, regardless of brand, comes with new documentation specific to the PC’s make and model. This information is included in each box, along with a power cord and other core accessories.
 

 

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Packaged for Protection

Step 9: Packaged for Protection
Before a Certified Nused PC can be shipped out, it is placed in a new box with protective packaging and sealed with security tape.  This guards against damage while the PC is transported to its destination.
 

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